Information Technology Infrastructure Library (ITIL) is the world’s most widely used IT Service Management framework. ITIL helps organizations across industries offer their services in a quality-driven and cost-effective way. It is very flexible, scalable and versatile which makes any IT department implement these methodologies. It is a practical approach to identifying, planning, delivering and supporting IT services to the Business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management.