COURSE OVERVIEW
is the fifth and last stage in the ITIL life cycle. It will showcase your ability to apply principles, methods, techniques and best practice elements of metrics-driven continual improvement within the ITIL service lifecycle. This module concentrates on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, without going into detail about specific processes.
CSI is relevant for CIOs, CTOs, Business Relationship Managers, Cyber Resilience Consultants, Service Level Managers, IT Security Architects, IT Security Managers, Business Continuity Managers, IT Consultants, IT Audit managers, and any IT professional involved in continual service improvement.
Course Includes:
- Self-Paced
- 180 Days Online Access
- 9.5 Hours of High Quality e-Learning content in partnership with MyITStudy.
- 10 Chapter-end Quizzes
- 30 PDUs offered
- 2 ITIL Foundation Simulation Exams
- ITIL Intermediate SO exam fees included
- Courseware Approved by Axelos
- Course Completion Certificate
Examination Format
- Multiple Choice
- 90 minutes duration
- 28 pass mark
- 2 different languages are available
- 3 ITIL Credits
- Closed Book Exam
- Proctored Online Examination
Course Content
- Learning Unit 00 – Introductory Lesson
- Learning Unit 01 – Introduction to Continual Service Improvement
- Learning Unit 02 – Continual Service Improvement Principles
- Learning Unit 03 – Continual Service Improvement Processes
- Learning Unit 04 – Organizing for Continual Service Improvement
- Learning Unit 05 – Organizing for Continual Service Improvement
- Learning Unit 06 – Technology Consideration
- Learning Unit 07 – Implement Continual Service Improvement
- Learning Unit 08 – Challenges Critical Success Factor and Risks
- Learning Unit 09 – Summary Case Studies Exam Preparation