COURSE OVERVIEW
The ITIL Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques and best practice elements of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities.
Self Paced Learning
- 9 hours of self-paced learning
- 10 end of chapter quizzes
- 2 sample test papers
- Exam fee included
- 15 PDUs offered