COURSE OVERVIEW
This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.
Self Paced Learning
- 9 hours of self-paced learning
- 10 end of chapter quizzes
- 2 sample test papers
- Exam fee included
- 17 contact hours/PDUs