ITIL® Service Operations(SO)

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. It is specially designed for the professionals who are involved in event management and monitoring, also another main purpose of this course is learning problem management and root cause analysis and access management. ITIL® Intermediate Service Operation is suitable for IT professionals in positions such as Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager.